Sondu · Admin

Your brand

The booking portal wears your brand, like every Sondu app. Set nothing and it stays Sondu coral, which is a real choice rather than a gap.

Logo

none

The header logoSits top left on every page a member sees. A wide, transparent PNG works best. Under 2MB.

Hero photo

none

Behind the welcomeThe wide photo across the top of the members' home. Daylight, and room at the bottom for the words. Under 5MB.

Accent colour

Every button, link and highlight a member sees. Pick one that carries white text, because it always will.

The portal itself

Booking is members only. Anyone without a login lands on the front door, where they can sign in or apply. Send this link once and they keep it.

Booking portal

Open ↗

Booking rules

Member bookings need your approval first Members can book Cancellation window Waiting list First refusal held for Diary slots every Members can log past sessions

Members cannot cancel or amend inside the window. You are never locked. A logged past session cannot be moved or cancelled by the member afterwards.

Who sees what

Members can see who booked each slot

Off, other people's bookings show only as “Booked”. A clinic usually wants this off; a coworking space usually wants it on. Notes are always private to whoever wrote them, either way.

Emails to members

Four emails go out on their own. Switch any of them off here and nobody gets it, whatever their own settings say. Each member can also quieten these for themselves, in their own account.

Booking confirmationsSent when a booking is made, with the calendar file attached. Booking changesSent when you move a booking to a different room or time. Shows the old time struck through above the new one. A save that changes nothing sends nothing. Booking cancellationsSent when a booking is cancelled, and only when the booking was still in the future. Booking remindersA short note at 06:30 on the morning of a booking. Only ever for that day.

Statements are not listed here on purpose. A statement is a bill, not a notification, so it is always available to send by hand even when a member has quietened it.

How money reaches you

Connect Stripe and every unpaid booking mints its own card page, which marks itself paid the moment the card goes through. The money lands in your own account. Sondu never holds it and never takes a cut.

Stripe

A card page per booking. The money goes straight into your own Stripe account, Stripe's fee comes off there, and refunds stay with you.

A payment link

Retired. A pasted link can never tell Sondu when it has been paid, so somebody had to mark every booking by hand. Members are no longer shown one. Connect Stripe above instead.

The link

What members see

The payment card on a member's dashboard. It renders only what you set here, so there is never a Pay button that goes nowhere.

What the card offers

Show them what they owe

Off means the card offers a way to pay without naming a figure, which suits an organisation that settles by arrangement.

Button label

Reference format

{MON}, {YYYY} and {NAME} are filled in per member, so the money arrives already labelled.

Bank details

Anything else they should know

Invoices and statements

When statements generate themselves, when they fall due, and what the invoice says when it asks.

Generate

Payment due

Counting from

Counting from the invoice being sent means a draft left for a week does not arrive already overdue. The date is stamped when it actually goes out.

Treat back-to-back sessions as one booking for discounts

Gap of up to, minutes

Somebody who books 09:00 to 10:00 and again 10:15 to 11:15, with your changeover in between, counts as one continuous block when the multi-hour rate is worked out. Off means every booking prices on its own.

The message on every statement

Legal name

VAT or tax number

Registered address

Invoice numbering

Every invoice takes the next number in one unbroken series, because HMRC and the Spanish rules both want a number that follows on from the last. Numbers are never reused, and a revised invoice keeps the number the member already has.

Prefix

Next number

The next one will be

You can jump the series forward, to carry on from an old system. You cannot move it back over a number that has already gone out.

Membership applications

The portal is members-only, so give new people a front door: an application page. Choose which documents they must attach — every clinic's rules vary, so each is a switch.

Take applications

Photo ID Proof of qualifications Proof of address Regulatory body registration

Anything else

Application page Open ↗

Applications land in People → Applications, documents included. Approve one and the invite email goes out; they become a member.

What a member pays

Pick somebody, pick a space, pick an hour. This is the same engine that prices the invoice, so what it says here is what they will be charged.

Member

Space

Day

Starting

Hours

Part of a repeating series

Prices

The rate everybody pays unless something above it applies: a rate plan, a rate set on the member, or a flat rate set on the space.

Standard, an hour

Reduced, an hour

Leave Reduced empty and everybody pays the standard rate. A member is put on the reduced tier from their own profile.

Block deals

Bulk hours at a better rate. They apply from three hours upward, on the standard tier only, and the bar shows how much of the standard price the deal takes off.

Hours

For a total of

Rate plans

A named set of rules you put a member on: their own hourly rate, cheaper rates for longer bookings, fixed packages, peak and off-peak, monthly volume tiers, per-space rates, effective dates and tax. A plan beats the prices above, and a rate set on the member beats the plan.

Rate changes

Every pricing change, and who made it. The audit log statements rely on.

Advanced

Things you need rarely, and once each. Nothing here changes what members see.

Calendar feeds

One feed per space. Subscribe Google or Apple Calendar and every booking in that space appears and keeps itself up to date. Anyone holding a link can read that diary, so treat each one like a key. Members get their own feed from inside their app; you do not hand it out.

Export

Everything, as it stands right now, in a spreadsheet. Useful for an accountant, a migration, or a night when you want to look at it in a tool you already know.

Bookings covers the last two years, newest first.

The logs

Pricing changes are on the Pricing page, under Rate changes: every change to a rate, and who made it. The audit statements rely on.

Booking activity is in Reports: who booked what, when, and on whose behalf.

Neither is repeated here. A log in two places is a log you stop trusting.

API

There is no public API yet, so there is no key to issue and no door here to open. When there is one, it will appear on this page. Until then, the calendar feeds and the exports above are the ways data leaves Reserve.

Welcome back

Diary

Things that did not work

Recent changes

Waiting for a room

Cancellations, last 30 days

Your plan: Spaces

Booking requests

Live room status

Next bookings

Bookings this week

Spaces

Clients

Members

Standing holds

Usage & money

Bookings over the range

Peak hours

By member

Share by space

By space

Member statements

Organisation

Your brand

Booking rules

Who sees what

Emails to members

How money reaches you

Stripe

Square

A payment link

What members see

Invoices and statements

Invoice numbering

Membership applications

What a member pays

Prices

Block deals

Rate plans

Rate changes

Advanced

Calendar feeds

Export

The logs

API

Closed times

The till · retail & walk-ins

Products & stock

Text credits

Takings and commission

Chair rent

Client Guard

Client Guard log

Reports

Everything, in one list

Taking payments

The team

Services

The menu

Availability

Weekly hours

Special hours

How it is earned

Rewards

Businesses & departments

Your business

Your website

Bring your clients and services with you

Booking rules

Ask Ian

Report a problem

What's new

What they were charged

Amend the time

Move this booking

Edit service

Add client

Formulas, newest first

Who they are here

Their own login